ENGINES
EVENT ENGINE
The Complex Event Engine ingests very high volumes of information and recognizes patterns that indicate a potential problem. It looks at data across time, sources and locations. It makes it possible to classify, suppress, enhance, and group signals for further processing.
A flexible set of defined rules drives the Event Engine and allows it to ingest data from practically any source.
TRIAGE ENGINE
The main function of the Triage Engine is to receive signals from the Event Engine and determine the appropriate response. Through input from Subject Matter Experts (SME’s) the Triage Engine learns which events it needs to flag and which it does not.
It is a learning system which continually gets smarter over time.
ACTION ENGINE
The main function of the Action Engine is to bring problems and people who can solve them together as rapidly as possible.
Meeting rooms are scheduled for each event and pre-populated with all necessary artifacts to help resolve the problem as quickly as possible.
Artifacts may include pictures, videos, documents, log files or links to other Spark Rooms where similar problems were successfully resolved
BROADCAST ENGINE
The Broadcast Engine utilizes Cisco technology Ford is already familiar with including Spark and WebEx. Depending on the nature of the “event” the Broadcast Engine creates a virtual meeting space where responders can gather to resolve the problem using real time communications (Video/Voice).
Responders are notified by text, voice or email. In addition to being presented with the “Big Green Button” those who have the Spark app are notified natively on their Spark client and automatically placed in the meeting space. The Broadcast Engine establishes the virtual space and prepopulates it with all the necessary artifacts required to quickly resolve the problem.
RESOLUTION ENGINE
The main function of the Resolution Engine is to close out events and securely archive all relevant artifacts associated with that event.
These artifacts are used for post event analytics and to help the Triage Engine determine the seriousness of any similar event it encounters in the future artifacts and analytics also aid future resolution teams to correct issues more quickly.
The video to the left is included here for completeness and for those unfamiliar with what data analytics is. It is for illustration purposes only.
The Global Data Insights and Analytics (GDIA) group, obviously, controls this activity